Shipping policy
Last updated: July 24, 202
Thank you for choosing MAI Training.
Digital Products & Services
MAI Training provides digital educational resources and personalised digital services.
No physical products are sold or shipped.
Digital Training Guide Delivery
Following successful payment, your purchased Digital Training Guide will be made available through your MAI customer account.
To access your purchase:
- Sign in to your MAI customer account using the email address entered at checkout.
- Visit the My Guides page.
- Open your purchased guide.
Delivery Time — Digital Training Guides
Access is typically available immediately after your purchase has been successfully processed.
In some cases, access may be delayed due to payment verification or temporary technical issues. If you experience any problems accessing your purchase, please contact us through our Contact page or email support@mai.training.
Personalised Lash Map Delivery
Personalised Lash Maps are individually prepared using the photograph and information submitted with your order.
Your completed Personalised Lash Map will be delivered electronically to the email address entered at checkout within the turnaround time stated on the product page.
No physical item will be shipped and no shipping charges apply.
Customer Responsibility
Please ensure that the email address entered at checkout is correct and accessible before completing your purchase.
For Digital Training Guides, your checkout email is used to associate your purchase with your MAI customer account.
For Personalised Lash Maps, your checkout email is used to deliver your completed map.
Customers purchasing a Personalised Lash Map are responsible for submitting a clear and suitable photograph in accordance with the instructions on the product page. An unsuitable or incomplete submission may delay fulfilment.
Delivery Issues
If you experience an issue accessing a Digital Training Guide, or have not received your Personalised Lash Map within the stated delivery timeframe, please contact us at support@mai.training.
We will investigate the issue and make every reasonable effort to resolve it as quickly as possible.