FAQ
How will I receive my purchase?
Once your purchase is complete, you will receive a confirmation email containing instructions on how to access your purchase.
Your purchase is linked to the email address entered at checkout, so please ensure you enter the correct email address before completing your order.
I haven’t received my confirmation email.
Please allow a few minutes for your confirmation email to arrive.
If you can’t find it, please check your Junk, Spam, and Promotions folders.
You can still access your purchased guides without the confirmation email by visiting the My Guides page from the website menu and signing in using the same email address you used at checkout.
If you still experience any issues, please contact us through our Contact page.
Is this a physical product?
No. All educational resources sold through MAI are digital products and are delivered electronically.
What devices can I use to access my purchase?
Our digital resources can be viewed on laptops, desktops, tablets, and smartphones.
For the best viewing experience, we recommend using a tablet or laptop, as many of our resources are designed to be viewed in a double-page flipbook format.
Do I need any special software?
No. Our educational resources can be accessed through a standard web browser without requiring any additional software.
Can I download my purchase?
No. Our educational resources are provided through secure online access and are not available for download, printing, or sharing.
Who are these educational resources for?
Our resources are designed for beauty professionals and students who want to develop their knowledge, technical understanding, and professional judgement within their chosen speciality.
Are your educational resources suitable for beginners?
Many of our resources are suitable for beginners, while others are designed for professionals with existing knowledge or experience.
Each product page includes information about the recommended experience level and any prerequisite knowledge required.
If you are new to a subject, we recommend starting with our foundational resources before progressing to more advanced educational content.
Will I receive a certificate?
Unless specifically stated on the product page, our educational resources do not include certification.
Can I share my purchase with others?
No. All educational resources are licensed for individual use only and may not be shared, copied, reproduced, distributed, or resold.
Can I change the email address on my MAI customer account?
Yes. You can update the email address associated with your MAI customer account at any time.
If you do, you must use your new email address the next time you sign in to access your purchased guides, as your purchases will be associated with your updated customer account.
Do you offer refunds?
By completing a purchase, customers acknowledge that, where permitted by applicable law, refunds and cancellations are generally not available one access to the digital content has been provided.