Refund policy
Last updated: July 24, 2026
Thank you for choosing MAI Training.
MAI Training provides digital educational resources and personalised digital services. No physical products are sold or shipped
Digital Training Guides
Our Digital Training Guides are digital educational products delivered electronically through your MAI customer account.
Following a successful purchase, your guide will be made available through the MAI customer account associated with the email address entered at checkout. To access your purchase, simply sign in to your customer account and visit the My Guides page.
Please ensure that the email address entered at checkout is correct and accessible before completing your purchase.
Refunds & Cancellations — Digital Training Guides
Our Digital Training Guides are supplied with immediate digital access following purchase.
Where permitted by applicable law, refunds and cancellations are generally not available once access to the purchased digital content has been provided.
This does not affect any statutory rights you may have under applicable consumer protection law.
Personalised Lash Maps
The MAI Personalised Lash Map is a made-to-order digital service created specifically for the individual customer using the information and photograph submitted with their order.
Completed Personalised Lash Maps are delivered electronically to the email address entered at checkout within the timeframe stated on the product page.
Please ensure that your checkout email address is correct and accessible and that you submit a clear, suitable photograph in accordance with the instructions on the product page.
Refunds & Cancellations — Personalised Lash Maps
Because Personalised Lash Maps are individually prepared for each customer, cancellation or refund requests may not be accepted once work on your personalised service has begun, where permitted by applicable law.
Once your completed Personalised Lash Map has been delivered, refunds are generally not available simply because you change your mind or because the styling recommendation differs from your personal preference.
If MAI Training makes an error in your completed map, please contact us so that we can review and, where appropriate, correct the issue.
Nothing in this policy affects any statutory rights you may have under applicable consumer protection law.
Before You Purchase
Please ensure that:
- you have selected the correct product;
- the email address entered at checkout is correct and accessible;
- you have read the relevant product description and understand what is included before completing your order; and
-
where purchasing a Personalised Lash Map, you have reviewed the photo submission requirements and service details.
Technical & Access Issues
If you experience a genuine technical issue preventing access to a purchased Digital Training Guide, please contact us at support@mai.training.
We will investigate the issue and make every reasonable effort to restore access as quickly as possible.
If you experience an issue with the delivery of a Personalised Lash Map, please contact us using the same email address.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
support@mai.training