Refund policy
Last updated: July 24, 2026
Thank you for choosing MAI Training.
MAI Training provides digital educational resources that are delivered electronically through your MAI customer account. No physical products are sold or shipped.
Digital Products
All products sold by MAI Training are digital educational resources.
Following a successful purchase, your guide will be available through your MAI customer account. To access your purchase, simply sign in using your customer account and visit the My Guides page.
Refunds & Cancellations
Before a digital guide can be added to your cart, customers are required to acknowledge that:
- the email address used at checkout is correct and accessible;
- their digital guide will be linked to their MAI customer account; and
- they are requesting immediate access to their digital purchase.
By completing a purchase, customers acknowledge that, where permitted by applicable law, refunds and cancellations are generally not available once access to the digital content has been provided.
Nothing in this policy affects any statutory rights that may apply under applicable consumer protection laws.
Before You Purchase
Please ensure that:
- you have selected the correct guide;
- the email address used at checkout is correct and accessible;
- you understand that your purchase is for a digital product; and
- you have read the product description before completing your order.
Technical Issues
If you experience a genuine technical issue preventing access to your purchased guide, please contact us at support@mai.training.
We will investigate the issue and make every reasonable effort to restore access as quickly as possible.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at: